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Customer Care

Shipping & Returns

Everything you need to know about delivery across Pakistan and our returns process.

Shipping

We deliver nationwide across Pakistan. Orders are confirmed by phone before dispatch and shipped with tracking within 1\u20132 business days.

Cash on Delivery is available for all orders. Final shipping rates and delivery times are confirmed at checkout.

Returns

If a piece arrives damaged or is not as described, contact us within 7 days of delivery and we will make it right.

Full policy conditions and the exchange process are provided by the business and will accompany the final published content.

How to Return

01

Contact Us

Reach out on WhatsApp or email within 7 days of delivery.

02

Share Details

Provide your order number and reason for return.

03

Ship Back

We will arrange a pickup or provide return instructions.

04

Resolution

Receive a replacement or refund once the item is inspected.

Need help with an order?

Contact Aurora